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The
warranty is effective whether the mattress is purchased
separately or with a matching foundation, however, an
improper foundation may void the warranty.
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Warranty is
void if the mattress and /or foundation has been burned,
damaged, stained, or otherwise abused.
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“Too hard
or too soft” is a judgment not warranted.
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Upon
inspection, any article found to be in an unsanitary
condition will not be repaired or replaced and the warranty
will be considered null and void.
-
Warranty is
void if any labels are removed.
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Freight to
and from the factory will be at purchaser’s expense.
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Repair or
replacement is at the option of M&S Sydney Supply.
-
Proof of
original purchase must be verified with sales receipt.
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Warranty Covers |
This warranty covers the following items during normal
wear:
Mattress:
- Coils or wires that are loose or broken
- Coils or wires that protrude or rip through the
fabric
- Body indentations of 1-½" or greater
- Excessively lumpy feel
- Sagging: Your mattress must be continuously
supported by a matching foundation, or equivalent, with
an appropriate frame. The frame should include a center
support with at least 5 legs or 5 hardwood cross-slats
for queen and king sets
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Items not covered |
Items and damages not specifically listed in the
“Warranty Covers” section are not covered, including, for
example:
- Mattress fabric (including stains, soiling or burns)
- Border wires, which run along the perimeter of the
mattress and foundation, bent due to moving or bending
the sleep set
- Structural damage from using an improper bed frame.
This warranty applies to queen- and king-size mattresses
or foundations ONLY if they are used on an appropriate
frame with a rigid center support having at least 5 legs
or 5 hardwood cross-slats
- Clearance bedding sold “as is,” and floor models
- Bed height
- Body indentations less than 1-½"
- Mattress damage due to an inappropriate foundation.
A mattress is designed for full performance when used in
conjunction with a matching foundation as part of a
total sleep set
- Sheet fit
- Replacement of another piece in the sleep set,
unless such other piece is also defective
- Mattress or foundation damage due to abuse
- Transportation costs
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If a Warranty Problem Occurs |
If
you discover a defect in your new
mattress box spring, simply contact the
retail store where you purchased it. If
you can’t reach the store, or if you’ve
moved, all you need do is write directly
to us at: M&S Sydney Supply, Customer
Support Dept., P.O.Box 269, CRONULLA NSW
2230
or fax your request to 02-8521-7623.
If a defect occurs during the
warranty period, we will
repair or replace (at our option) the
defective mattress and/or box spring
within a reasonable period of time.
In order for this limited warranty to
be valid, you must be the original
consumer purchaser and provide a copy of
the original store receipt, or other
proof of date, place of purchase and
purchase price.
If identical materials are not
available at the time of product
service, we reserve the right to
substitute material of equal or higher
value, or, at our option, provide a
refund. You’ll be responsible for
transportation costs of the product to
and from the store or factory, as
applicable.
Your
warranty does not cover products found
to be in an unsanitary condition, or
when the product failure is due to
causes other than defective workmanship
or materials.
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